Latest News
Latest News
How Can We Help?
We provide a wide range of web development and support services, specializing in Angular 4 and ASP.NET. We work with any sized organisation, ranging from smaller solutions such as WordPress and SharePoint sites, to large, bespoke systems like ConnectNow.
Web Design
Beautiful web sites developed using popular platforms such as WordPress, or bespoke solutions leveraging modern, powerful technology.
SharePoint Services
Solution Design, Consultancy, Support, Best Practices
ASP.NET Web Apps
Powerful solutions leveraging the .NET Framework and ASP Core
Web Services/REST
Integrate and Connect using the latest technologies to create powerful APIs
SQL Server
Design, Create, and Support SQL databases enabling efficient data management
Support
SME support including everything from network hardware to printers, and Active Directory to MS Word.
How Can We Help?
We provide a wide range of web development and support services, specializing in Angular 4 and ASP.NET. We work with any sized organisation, ranging from smaller solutions such as WordPress and SharePoint sites, to large, bespoke systems like ConnectNow.
Web Design
Beautiful web sites developed using popular platforms such as WordPress, or bespoke solutions leveraging modern, powerful technology.
SharePoint Services
Solution Design, Consultancy, Support, Best Practices
ASP.NET Web Apps
Powerful solutions leveraging the .NET Framework and ASP Core
Web Services/REST
Integrate and Connect using the latest technologies to create powerful APIs
SQL Server
Design, Create, and Support SQL databases enabling efficient data management
Support
SME support including everything from network hardware to printers, and Active Directory to MS Word.
The Perfect Fit
Using the best technology for the job
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Office 365 -
SharePoint
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WordPress -
Angular 4 -
Foundation -
Bootstrap
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.NET Core -
ASP.NET MVC -
REST / OData -
SQL Server -
Windows Server -
MS Azure
The Perfect Fit
Using the best technology for the job
-
Office 365 -
SharePoint -
WordPress -
Angular 4 -
Foundation -
Bootstrap
-
.NET Core -
ASP.NET MVC -
REST / OData -
SQL Server -
Windows Server -
MS Azure
-
Office 365 -
SharePoint -
WordPress
-
Angular 4 -
Bootstrap -
Foundation
-
.NET Core -
ASP.NET MVC -
REST / OData
-
SQL Server -
Windows Server -
MS Azure
ConnectNow
A game-changing Web Chat system, designed around Support and Service
ConnectNow is a powerful tool that will add huge value to any service environment, regardless of its size. Take a look below and find out more.
-
Typical Chat
A typical, active chat between an agent and customer. -
Agent Dashboard
An Agent’s main dashboard, showing their performance, area, and skill information. -
Customer Wizard
The first screen a customer sees. This is where we find out where to route the customer. -
Attachments
Attachments can be shared between participants. -
Canned Responses
Sets of pre-typed phrases can be created and categorised. -
Chat History
View previous chat information. -
Easy Administration
An example of an administration panel, in this case for Alerts. -
Wallboard
Attractive, dynamic wallboard showing key service information.
Support Tools
Time-saving tools such as Filtered Words and Canned Responses are baked-in to ease the agent’s job and improve handle times.
Ease of Use
Connect Now has been designed to be intuitive to use, with only minimal training being required for administrators of the system.
Scalable
Connect Now is designed to excel in any operation from a sub-10 team to a several-hundred agent Service Desk.
ConnectNow
A game-changing Web Chat system, designed around Support and Service
ConnectNow is a powerful tool that will add huge value to any service environment, regardless of its size. Take a look below and find out more.
-
Typical Chat
A typical, active chat between an agent and customer. -
Agent Dashboard
An Agent’s main dashboard, showing their performance, area, and skill information. -
Customer Wizard
The first screen a customer sees. This is where we find out where to route the customer. -
Attachments
Attachments can be shared between participants. -
Canned Responses
Sets of pre-typed phrases can be created and categorised. -
Chat History
View previous chat information. -
Easy Administration
An example of an administration panel, in this case for Alerts. -
Wallboard
Attractive, dynamic wallboard showing key service information.
Skill Routing
Your customers will be dynamically routed through to an expert on their issue, ensuring the customer gets the help they need, and the agent is properly equipped.
Support Tools
Time-saving tools such as Filtered Words and Canned Responses are baked-in to ease the agent’s job and improve handle times.
Scalable
ConnectNow is designed to excel in any operation from a sub-10 team to a several-hundred agent Service Desk.
Metrics and MI
Powerful reporting potential with additional benefits to processes such as Problem Management and Trend Analysis
Collaborate
Other departments can come on board the same deployment. You can then transfer between areas, track full interaction journeys, and more.
Ease of Use
ConnectNow has been designed to be intuitive to use, with only minimal training being required for administrators of the system.